Privacy Policy
Last Updated: October 10, 2026
Welcome to HeMai Shoe Stock (“we,” “us,” or “our”), an online footwear retail store serving customers worldwide.
Your privacy is important to us. We are committed to protecting your personal information and maintaining transparency about how your information is collected, used, stored, and shared.
This Privacy Policy explains how we handle personal information when you visit https://hemaishoestock.com, browse products, create an account, place an order, make a payment, or contact our customer support team.
By using our website, you acknowledge that this Privacy Policy has been made available to you. Where consent is required by law, we will request it separately.
01. Information We Collect
We may collect personal information that you voluntarily provide, as well as certain information collected automatically when you interact with our website.
1.1 Personal Information
When you register an account, place an order, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Country or region
- Account username
- Customer service communications
1.2 Order Information
When you purchase footwear through our website, we may collect:
- Products and quantities purchased
- Order numbers and purchase dates
- Purchase amounts
- Payment status
- Shipping and tracking information
- Return and refund records
1.3 Technical Information
When you access our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system information
- Pages visited
- Website interaction information
- Cookies and similar identifiers
- Security and access logs
We collect this information to operate our online store, fulfill customer orders, improve our services, and maintain website security.
02. How We Use Your Information
We use personal information for business and customer service purposes, including:
- Processing and fulfilling customer orders.
- Confirming purchases and payments.
- Arranging shipping and delivery.
- Providing order tracking information.
- Managing customer accounts.
- Responding to customer inquiries.
- Processing returns, exchanges, and refunds.
- Preventing fraud and unauthorized activity.
- Improving our website and shopping experience.
- Maintaining website security.
- Complying with applicable legal obligations.
- Sending promotional communications where permitted by law.
03. Customer Accounts
Customers may create an account on HeMai Shoe Stock to manage their online shopping experience.
Account information may include your name, email address, shipping details, order history, and account preferences.
Where third-party sign-in services such as Google or Facebook are enabled, we may receive certain information from those providers according to your authorization and their privacy policies.
You may contact us to request deletion of your account or eligible personal information.
Certain transaction records may need to be retained for legal, accounting, or dispute-resolution purposes.
04. Payment Processing
Our website uses WooCommerce for online shopping functionality and may offer PayPal as a payment method.
When you make a payment using PayPal, necessary transaction information may be transferred to PayPal to process and verify your payment.
Payment Information We May Receive
- Payment confirmation
- Transaction reference number
- Payment status
- Order-related billing information
- Refund transaction status
We do not intentionally collect or store complete payment card details in our own checkout database when payment is handled entirely by PayPal.
PayPal processes payment information according to its own privacy and security practices.
For more information, please review PayPal’s Privacy Statement .
05. Shipping and Delivery Information
To fulfill your order, we may share necessary delivery information with shipping companies, logistics providers, and fulfillment partners.
This information may include:
- Recipient name
- Delivery address
- Telephone number
- Order reference
- Package and delivery information
We share information as reasonably necessary for shipping, customs processing where applicable, delivery confirmation, and related customer service.
06. Cookies and Similar Technologies
Our website uses cookies and similar technologies to support important shopping features and improve the customer experience.
Essential Cookies
Used for shopping cart functionality, checkout processes, account authentication, and website security.
Preference Cookies
Used to remember certain website settings, language choices, and customer preferences.
Analytics Cookies
Where enabled, analytics services may help us understand website traffic and visitor interactions.
Marketing Cookies
Where enabled, advertising technologies may help us measure marketing effectiveness and understand customer interactions.
Where required by applicable law, we will request consent before placing non-essential cookies.
You can manage cookies through your browser settings or any consent controls made available on our website.
Disabling certain essential cookies may affect shopping cart, checkout, or account functionality.
07. Sharing Your Information
We may share personal information with trusted service providers where reasonably necessary to operate our online retail store.
- Payment processing providers
- Shipping and logistics partners
- Website hosting providers
- Website security providers
- Technical support providers
- Analytics or advertising providers, where enabled
- Professional advisers
- Government authorities when legally required
08. International Data Transfers
HeMai Shoe Stock operates from China and serves international customers.
Your personal information may be processed or transferred to countries other than your country of residence.
These locations may include countries where our service providers operate.
Different countries may have different privacy and data protection laws.
Where applicable law requires additional safeguards for international data transfers, we will take appropriate measures to protect your information.
09. Data Storage and Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy.
These purposes may include:
- Fulfilling customer orders
- Maintaining customer accounts
- Providing customer support
- Processing returns and refunds
- Maintaining financial records
- Resolving disputes
- Meeting legal and tax obligations
Retention periods depend on the type of information, processing purpose, and applicable legal requirements.
When personal information is no longer required, we will delete, anonymize, or securely dispose of it as appropriate.
10. Information Security
We use reasonable technical and organizational security measures designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.
Security measures may include encrypted website connections, access controls, software security updates, and website monitoring.
However, no online transmission or electronic storage system can guarantee absolute security.
We encourage customers to use secure passwords and protect their account credentials.
11. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have the right to:
- Access personal information we hold about you.
- Correct inaccurate personal information.
- Request deletion of eligible personal information.
- Restrict or object to certain processing activities.
- Request data portability where applicable.
- Withdraw consent where processing relies on consent.
- Opt out of certain advertising-related data disclosures.
- File a complaint with an appropriate data protection authority.
To exercise your privacy rights, please contact: [email protected]
We may request reasonable information to verify your identity before processing your request.
We will respond in accordance with applicable legal requirements.
12. Children’s Privacy
Our website is intended for a general consumer audience and is not directed toward children under the age of 13 or any higher age threshold required by applicable law.
We do not knowingly collect personal information from children in violation of applicable privacy laws.
If you believe a child has improperly provided personal information to us, please contact us so we can review the matter and take appropriate action.
13. Third-Party Services and External Links
Our website may contain links to third-party websites and offer integrations with external services.
These services may include:
- Payment providers
- Social login services
- Customer communication platforms
- Other external websites
Third-party services operate according to their own privacy policies and terms.
We recommend reviewing their privacy policies before providing personal information.
14. Marketing Communications
Where permitted by applicable law, we may send customers information about new products, promotional offers, and store updates.
Where consent is required, we will obtain your consent before sending promotional communications.
You may unsubscribe from marketing emails using the unsubscribe instructions included in those messages or by contacting us.
15. Privacy Rights in Specific Regions
Customers in certain countries or regions may have additional rights under local privacy laws.
European Economic Area and United Kingdom
Where the GDPR or UK GDPR applies, customers may have rights concerning:
- Access to personal information
- Correction of inaccurate information
- Deletion of eligible information
- Restriction of certain processing
- Objection to certain processing
- Data portability
- Withdrawal of consent
United States
Depending on applicable state privacy laws and our legal obligations, eligible customers may have additional rights regarding access, correction, deletion, targeted advertising, and certain data disclosures.
We will handle applicable requests according to the relevant legal requirements.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, website technology, third-party services, or applicable laws.
Any updates will be published on this page with a revised “Last Updated” date.
Where required, we will provide additional notice of material changes.
We encourage customers to review this Privacy Policy periodically.
17. Contact Us
If you have any questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact our customer support team.
Website
https://hemaishoestock.com
Email
[email protected]
WhatsApp
+86 175 0162 9037
LINE
Contact Us on LINE
Business Location
View Our Location on Google Maps
We will review privacy-related requests and respond in accordance with applicable legal requirements.