Payment Policy
Last Updated: October 10, 2026
Welcome to HeMai Shoe Stock, an online footwear retail store serving customers in supported destinations worldwide.
We are committed to providing a convenient, secure, and transparent online shopping and payment experience.
Our checkout offers multiple payment options, including Visa, Mastercard, PayPal, Apple Pay, Google Pay, credit cards, debit cards, and other eligible payment methods.
This Payment Policy explains how payments are accepted, processed, verified, and refunded, as well as how we handle payment-related questions and disputes.
Payment availability depends on your country, device, browser, payment provider, and checkout eligibility.
Nothing in this policy limits mandatory consumer rights under applicable law.
01. Payment Overview
This Payment Policy applies to retail purchases made through HeMai Shoe Stock at https://hemaishoestock.com.
Our website uses WooCommerce and integrated third-party payment services to facilitate online transactions.
We aim to make the checkout experience convenient for customers shopping from different countries and regions.
Customers must select a payment option that is available during checkout.
Important: Please make payments only through authorized checkout methods on our official website.
02. Accepted Payment Methods
At HeMai Shoe Stock, we offer multiple payment options for eligible online purchases.
2.1 Visa
We accept eligible Visa credit and debit cards through supported checkout payment providers.
Availability may depend on the card issuer, customer location, and transaction eligibility.
2.2 Mastercard
We accept eligible Mastercard credit and debit cards through supported payment providers.
Mastercard payments are subject to the applicable card issuer and payment provider requirements.
2.3 PayPal
Customers may pay using PayPal, where available at checkout.
PayPal transactions are processed according to the provider’s terms, security procedures, and applicable privacy practices.
2.4 Apple Pay
Apple Pay is available to eligible customers using compatible Apple devices, supported browsers, and participating payment cards.
Apple Pay availability may vary depending on customer location, device compatibility, and payment provider eligibility.
2.5 Google Pay
Google Pay is available to eligible customers using supported devices, browsers, and payment methods.
Google Pay may only appear during checkout when the relevant eligibility requirements are satisfied.
2.6 Other Credit & Debit Cards
Additional card networks may be supported, such as American Express, Discover, JCB, or other eligible cards, where enabled by the payment provider and available at checkout.
Not all card networks are accepted for every order or in every country.
2.7 Other Local Payment Methods
Certain customers may also see additional digital wallets or regional payment options where supported.
The payment methods displayed during checkout determine which options are available for your specific purchase.
Payment Availability: Payment methods may vary by country, device, browser, issuing bank, currency, and provider eligibility.
03. How to Make a Payment
You can complete an online footwear purchase by following the checkout steps below.
Select Your Products
Browse our store and add your selected products to the shopping cart.
Review Your Order
Verify product details, quantities, prices, and shipping information.
Enter Checkout Details
Provide accurate billing, shipping, and contact details.
Choose a Payment Method
Select an available option, such as Visa, Mastercard, PayPal, Apple Pay, Google Pay, or another supported payment method.
Confirm Your Payment
Review the final amount and complete the payment authorization process.
Your order will proceed according to its payment status, stock availability, and our order acceptance procedures.
04. Currency & Conversion
Product prices and order totals are displayed in the currency shown during checkout.
If your card or payment account uses a different currency, currency conversion may be required.
Conversion rates and charges may be determined by your payment provider, card issuer, or bank.
Currency Notice: The amount shown in your account currency may differ from the checkout amount because of exchange rates and provider fees.
Please review any available conversion details before confirming your payment.
05. Product Prices, Taxes & Fees
We aim to provide transparent pricing and payment information.
5.1 Product Prices
Product prices and the final payable amount are displayed before purchase confirmation.
5.2 Shipping Charges
Any shipping charges collected by our store are disclosed during checkout.
Where free shipping is offered, the relevant conditions will apply.
5.3 Taxes & Customs
International shipments may be subject to import duties, VAT, or destination-specific customs charges.
Charges collected by our store will be displayed as required by applicable law.
5.4 Provider Fees
Currency conversion fees or charges imposed by payment providers may apply.
For details, read our Shipping & Delivery Policy .
06. Payment Confirmation & Order Status
After submitting payment, customers may receive an order confirmation or transaction notification.
Confirmation details may include:
- Order number
- Purchased products
- Transaction amount
- Payment status
- Billing information
- Shipping information
An automated order acknowledgment does not necessarily mean payment has fully cleared.
Orders requiring advance payment normally proceed after successful payment confirmation.
07. Pending, Failed or Declined Payments
Payments may occasionally fail, remain pending, or be declined.
Possible reasons include:
- Insufficient available funds
- Incorrect payment information
- Card issuer restrictions
- Payment provider security reviews
- Temporary technical problems
- Unsupported payment options
- Additional verification requirements
How to Resolve Payment Issues
Step 1: Review the checkout error message.
Step 2: Check your payment account or card transaction status.
Step 3: Contact your bank or payment provider if necessary.
Step 4: Contact our support team for additional assistance.
Important: If your payment appears to have been charged, verify the transaction before attempting another payment.
08. Payment Security & Protection
Protecting customer payment information is important to us.
We use integrated third-party payment providers to process eligible online transactions.
8.1 Secure Payment Processing
PayPal, Apple Pay, Google Pay, and card transactions are processed using the relevant payment provider’s systems and security procedures.
8.2 Card Information
Sensitive card credentials may be processed directly by payment service providers, depending on the checkout integration.
We do not ask customers to send full card details, card security codes, payment passwords, or verification codes through email or messaging apps.
8.3 Transaction Records
We may retain information necessary for order management, including:
- Payment status
- Transaction reference
- Order total
- Billing information
- Refund records
- Dispute records
For further information, review our Privacy Policy .
09. Payment Verification & Fraud Prevention
We may review transactions when reasonably necessary to prevent fraudulent or unauthorized activity.
Verification may include:
- Checking payment status
- Reviewing order details
- Confirming billing information
- Reviewing transaction security indicators
- Requesting reasonable clarification
We may delay or decline fulfillment when reasonably necessary for fraud prevention or legal compliance.
Any cancellation and refund will be handled according to applicable law.
Security Reminder: We will never ask you to provide your payment password or one-time authentication code.
10. Unauthorized Transactions
If you believe a transaction was unauthorized, please contact your payment provider promptly.
You may also contact our support team to report the related order.
Please include, where available:
- Order number
- Transaction reference
- Transaction date
- Payment amount
- Description of the concern
We will cooperate with appropriate transaction investigations in accordance with applicable law.
Your payment provider rights and statutory consumer rights remain unaffected.
11. Duplicate Payments & Incorrect Charges
If you believe you have been charged twice or charged an incorrect amount, please contact us.
Provide your order number, transaction amount, payment date, and transaction reference where available.
Payment Investigation
We will review available payment and order records.
If a duplicate or incorrect completed charge requires reimbursement, we will arrange the applicable refund.
Temporary payment authorizations may appear separately from completed transactions.
Your payment provider can explain the authorization status.
12. Payment Disputes & Chargebacks
If you experience an order or payment-related issue, you may contact our customer support team.
We can review concerns involving:
- Incorrect transaction amounts
- Unrecognized payments
- Order fulfillment issues
- Missing deliveries
- Refund requests
- Other payment disputes
Customers may also use applicable dispute procedures offered by PayPal, their card issuer, bank, or other payment provider.
Customer Rights: Contacting our store is not a mandatory prerequisite to exercising lawful payment dispute, chargeback, or consumer protection rights.
Payment disputes will be reviewed under the applicable provider procedures and relevant laws.
13. Order Changes & Cancellations
If you wish to change or cancel an order, please contact us as soon as possible.
13.1 Before Dispatch
We will review cancellation requests based on order status and applicable law.
13.2 After Dispatch
Once an order has shipped, changes to its contents or destination may not be possible.
Applicable cancellation and return rights remain protected.
13.3 Cancellation Refunds
If an order cancellation results in an eligible refund, it will normally be returned to the original payment method.
For more information, please read our Terms & Conditions .
14. Refund Methods & Processing Times
Eligible refunds are normally issued to the original payment method used for the purchase.
14.1 PayPal Refunds
Eligible PayPal refunds are normally issued through the original transaction.
14.2 Visa & Mastercard Refunds
Eligible refunds for Visa and Mastercard transactions are generally returned through the original card payment method.
14.3 Other Credit & Debit Cards
Refunds for eligible card transactions are normally returned to the original card or associated account.
14.4 Apple Pay Refunds
Eligible Apple Pay refunds are normally returned through the original payment transaction to the associated funding method.
14.5 Google Pay Refunds
Eligible Google Pay refunds are normally returned through the original transaction to the associated funding method.
14.6 Other Payment Methods
Refunds involving alternative payment methods are subject to the relevant provider’s procedures and legal requirements.
14.7 Refund Timing
We will issue refunds within the timeframes required by applicable law.
The time required for refunded funds to appear may depend on the payment provider, card issuer, or financial institution.
Refund Notice: The date a refund is issued may differ from the date the funds become available in your account.
For detailed return conditions, please visit: Returns & Refunds Policy .
15. Partial Refunds & Adjustments
Certain orders may qualify for a partial refund or payment adjustment.
Examples may include:
- Partially unavailable products
- Eligible partial returns
- Agreed price adjustments
- Product-related remedies
Partial refunds must comply with applicable consumer protection requirements.
Where a full refund is legally required, a partial refund will not replace that entitlement.
Customers will receive relevant information about their payment adjustment.
16. International Payment Availability
HeMai Shoe Stock serves customers in supported international destinations.
Payment availability may depend on:
- Customer country or region
- Supported payment provider
- Transaction currency
- Device and browser compatibility
- Card issuer requirements
- Digital wallet eligibility
- Applicable laws and regulations
Apple Pay, Google Pay, certain card networks, and local payment methods may not appear for every customer.
Customers must choose an authorized payment option available for their transaction.
If a payment method is unavailable at checkout, please contact our support team for assistance.
17. Privacy, Consumer Rights & Updates
17.1 Payment Information Privacy
We process personal information relating to payments and orders according to our Privacy Policy .
Third-party payment providers may process transaction information according to their own privacy policies.
17.2 Consumer Protection
Nothing in this policy removes or limits mandatory consumer rights.
Such rights may include legally required refunds, unauthorized transaction protections, and remedies for defective or incorrectly supplied goods.
17.3 Policy Updates
We may update this Payment Policy to reflect changes in payment methods, business operations, or applicable laws.
Updated versions will be published with a revised “Last Updated” date.
Changes will not retroactively remove rights arising from existing purchases.
18. Contact Us
If you have questions about payment methods, transactions, billing, refunds, or payment disputes, please contact our customer support team.
For payment-related assistance, please provide your order number and relevant transaction reference where available.
Security Notice: Never send full card numbers, card security codes, payment passwords, or verification codes through email, WhatsApp, or LINE.