Terms & Conditions
Last Updated: October 30, 2026
Welcome to HeMai Shoe Stock (“we,” “us,” or “our”), an online footwear retail store operating through https://hemaishoestock.com.
These Terms & Conditions explain the rules governing your use of our website, including product purchases, payments, order processing, shipping, returns, refunds, and customer responsibilities.
Please read these terms carefully before placing an order. By completing a purchase through our checkout, you agree to the applicable purchase terms.
Nothing in these terms limits consumer rights that cannot legally be excluded under applicable law.
01. General Information
These Terms & Conditions apply to visitors and customers who use HeMai Shoe Stock to browse or purchase footwear and related products.
We operate an online retail store serving customers in eligible international destinations.
Product availability, accepted payment methods, and shipping options may vary by destination.
02. Customer Eligibility
When placing an order, you must have the legal capacity to enter into a purchase agreement under applicable law or have any required parent or legal guardian authorization.
Customers are responsible for providing accurate contact, billing, and shipping information during checkout.
We may be unable to fulfill orders where the delivery destination is unsupported or where fulfilling the order would violate applicable law.
03. Product Information & Descriptions
We aim to provide accurate and useful information about our footwear products.
3.1 Product Details
Product listings may include:
- Product name and style
- Available colors
- Available sizes, where applicable
- Materials and product features
- Product condition and packaging details
- Current price and availability
3.2 Product Images
We aim to display accurate product photographs. However, colors may appear slightly different depending on screen settings, lighting, and production variations.
3.3 Footwear Sizing
Size conversion and fit may vary between styles and manufacturers. Please review any available product size information before ordering.
3.4 Product Availability
Product availability may change due to stock updates. An item appearing online is not a guarantee that it can be fulfilled.
3.5 Clearance Products
Where a product is described as clearance, surplus, or discounted stock, any material condition or packaging differences will be disclosed in its listing.
If the delivered product is materially different from its description, your applicable consumer rights remain protected.
04. Prices, Currency & Promotions
Product prices are displayed on our website and are subject to change before an order is accepted.
- The final order total will be displayed during checkout.
- Promotional discounts may have specific eligibility requirements or expiration dates.
- Coupon codes must be applied according to the conditions shown with the promotion.
- Currency conversion charges, if applicable, may be determined by your payment provider.
- Shipping charges and taxes collected by us, where applicable, will be shown before purchase.
If an obvious pricing error affects an order, we will contact you and provide a lawful resolution, which may include cancellation and a refund.
05. Orders & Order Acceptance
When placing an order, you are responsible for checking the accuracy of your selected products and delivery information.
5.1 Placing an Order
After completing checkout, you may receive an order acknowledgment by email.
An automated acknowledgment confirms that we received your order request. It does not necessarily mean that we have accepted the order.
5.2 Order Acceptance
Orders are subject to stock availability, successful payment verification, and applicable legal requirements.
We will confirm processing or dispatch through the relevant order status or notification.
5.3 Unavailable Products
If an item cannot be supplied, we will notify you and offer an appropriate remedy, including a refund of amounts paid for the unavailable item.
5.4 Fraud Prevention
We may review or decline suspicious orders where reasonably necessary to prevent fraud or unlawful transactions.
06. Payment Methods & Security
Our online store uses WooCommerce and supports PayPal online payments.
Customers must use a payment option made available at checkout for their specific order.
6.1 Payment Processing
PayPal processes transactions according to its applicable terms, privacy practices, and security procedures.
6.2 Payment Confirmation
Orders requiring advance payment will normally proceed after successful payment confirmation.
6.3 Failed Payments
If a payment fails, please check your payment information or contact our support team.
6.4 Payment Disputes
If you encounter a payment issue, you may contact us for assistance. Nothing in these terms removes rights available under applicable payment provider rules or law.
For PayPal information, visit PayPal .
07. Order Changes & Cancellations
If you wish to change or cancel an order, please contact us as soon as possible.
7.1 Before Shipping
If your order has not been dispatched, we will review your request and assist where possible.
7.2 After Shipping
Once an order has shipped, changes to its contents or delivery address may not be possible.
You may still have cancellation, withdrawal, return, or refund rights under our policies and applicable consumer laws.
7.3 Cancellation by Our Store
We may cancel an unfulfillable order for valid reasons such as stock unavailability, payment failure, or legal restrictions.
If we cancel an order after receiving payment, we will provide the refund required by law.
08. Shipping & Delivery
HeMai Shoe Stock serves customers in supported international destinations.
Orders generally ship from China. Available shipping services depend on the destination and the relevant product.
8.1 Shipping Availability
We can only dispatch orders to destinations currently supported by our shipping services.
8.2 Processing Time
Processing time may vary depending on stock confirmation, payment status, and order requirements.
8.3 Estimated Delivery
Delivery estimates depend on the destination, selected shipping service, customs procedures, and carrier operations.
We will provide delivery information where available and will honor applicable legal delivery obligations.
8.4 Delivery Address
Customers must enter a complete and accurate delivery address.
If you discover an error, please contact us promptly.
8.5 Tracking Information
Where tracking is available, we will provide a tracking number or tracking method after dispatch.
For more information, please visit our Shipping Information page.
09. Shipping Fees, Taxes & Customs
Applicable shipping fees will be disclosed during checkout, including any qualifying free-shipping promotions.
For international orders, import duties, VAT, customs charges, or other taxes may apply depending on the destination country.
Charges collected by us will be identified as part of the purchase process where required.
Additional charges collected by customs authorities or carriers may be payable separately, where lawful and properly disclosed.
10. Returns, Exchanges & Refunds
We want customers to shop with confidence. If there is an issue with your purchase, please contact us for assistance.
10.1 Return Requests
Our standard retail Returns & Refunds Policy currently provides a 30-day return or exchange request window after delivery, subject to eligibility and applicable law.
10.2 Item Condition
For voluntary returns involving a change of mind, items should normally be unworn, unused, and in their original condition and packaging.
These conditions do not override mandatory rights concerning defective, incorrect, or non-conforming products.
10.3 Return Shipping
Customers may be responsible for return shipping costs for change-of-mind returns where this was properly disclosed before purchase and is permitted by law.
Where the return results from our error or a product defect, costs will be handled in accordance with applicable law.
10.4 Refund Processing
Approved refunds are normally issued through the original payment method. Processing and reimbursement deadlines are subject to applicable legal requirements.
10.5 Statutory Consumer Rights
Any mandatory right to cancel, withdraw from a distance purchase, receive a refund, or obtain a remedy for defective goods remains unaffected by this policy.
For full instructions, eligibility details, and return procedures, please read:
11. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, incomplete, or different from what you purchased, please contact our customer support team.
To help us investigate, please provide:
- Order number
- Short description of the issue
- Product photographs, where available
- Packaging photographs, where relevant
Contacting us promptly can help resolve problems more efficiently.
Depending on the circumstances and applicable law, remedies may include replacement, exchange, repair, price reduction, or refund.
12. Order Tracking & Missing Deliveries
Customers may track their packages using the available tracking information provided after dispatch.
Some carriers may take additional time to update tracking information.
If an order has not arrived within the applicable delivery timeframe, please contact us.
We will review the order and work with the relevant shipping provider to investigate the issue.
Any remedy for non-delivery, loss, or shipping problems will be handled according to the circumstances and applicable consumer laws.
13. Customer Accounts & Security
Customers may be able to create an account to manage their shopping information.
You are responsible for maintaining the confidentiality of your login credentials and for notifying us about suspected unauthorized access.
Account information must be accurate and kept reasonably up to date.
We may restrict access when reasonably necessary to address security threats, fraud, or serious violations of these terms.
14. Acceptable Website Use
Customers and visitors must use our website lawfully and responsibly.
You agree not to:
- Attempt unauthorized access to website systems or customer accounts.
- Introduce malware or malicious software.
- Interfere with normal website operations.
- Submit fraudulent orders or payment information.
- Misuse personal information belonging to others.
- Use the website for unlawful purposes.
We may take reasonable steps to protect our website, customers, and payment systems.
15. Intellectual Property & Trademarks
The website’s original text, layout, graphics, and other owned content are protected by applicable intellectual property laws.
Third-party brand names, logos, and trademarks belong to their respective owners.
Displaying a brand name or product does not, by itself, establish sponsorship, endorsement, or an official affiliation with the trademark owner.
Website content must not be copied or commercially exploited in violation of applicable rights.
16. Third-Party Services & Links
Our website may integrate third-party services, including:
- Payment processing services
- Shipping and tracking providers
- Social login services
- Customer communication platforms
- External informational websites
Third-party services may have their own terms and privacy policies.
We recommend reviewing those terms when using an external service.
We remain responsible for our own legal obligations as a seller.
17. Privacy & Data Protection
We respect customer privacy and aim to handle personal data responsibly.
Personal information may be processed to:
- Fulfill orders
- Process payments
- Arrange shipping and delivery
- Provide customer support
- Maintain account security
- Meet legal requirements
For details about how personal information is collected, used, and protected, please read our Privacy Policy .
18. Warranties & Limitation of Liability
We aim to provide accurate product information and reliable customer service.
However, website availability and technical functionality may occasionally be affected by maintenance, service interruptions, or unexpected errors.
To the extent permitted by applicable law, we are not responsible for losses arising solely from matters outside our reasonable control.
19. Events Beyond Our Reasonable Control
Shipping and other services may be affected by events outside our reasonable control, including:
- Severe weather
- Natural disasters
- Transportation interruptions
- Customs disruptions
- Government restrictions
- Major infrastructure outages
If a significant interruption affects an order, we will take reasonable steps to inform the customer and identify available solutions.
Mandatory delivery, cancellation, refund, and other consumer rights remain applicable.
20. Disputes, Applicable Laws & Updates
20.1 Customer Complaints
If you experience a problem with your order, please contact our customer support team with your order information.
We aim to review complaints fairly and work toward an appropriate resolution.
20.2 Applicable Laws
These terms are subject to applicable laws and mandatory consumer protections.
Nothing in these terms is intended to deprive customers of consumer rights or legal remedies that cannot be waived.
20.3 Changes to These Terms
We may update these Terms & Conditions to reflect changes in our business, services, or applicable requirements.
Updated terms will be published with a revised “Last Updated” date.
Changes will not retroactively remove rights under existing purchases or applicable law.
20.4 Severability
If any provision is determined to be unenforceable, the remaining provisions continue to apply to the extent permitted by law.
21. Contact Us
If you have questions about these Terms & Conditions, your order, payment, shipping, or returns, please contact our support team.
Please include your order number and a description of your request when contacting us about a purchase.