Contact Us
Welcome to Hemai Shoes . Do you have any questions about our shoes, orders, shipping, payments, or returns?
Our customer service team is always ready to assist you with your online shopping needs.
Please select your preferred contact method below, or leave us a message using our customer support form.
01. Contact Us
You can contact HeMai Shoes through the following channels. You can leave us a message at any time. Our team will review your inquiry as part of our customer support efforts.
Please contact us via email to inquire about order status, product issues, shipping, and customer service.
Chat on WhatsApp →It is suitable for order inquiries, refund requests, detailed inquiries, and written customer support.
Send email →For assistance with footwear, delivery, and retail orders, please contact our team via LINE.
Contact via LINE →You can also contact us using the WeChat account shown above.
WeChat ID: li1750162903702. How can we help you?
Our customer service team can assist in answering common questions about purchasing footwear products from our online store.
Product Information
Questions regarding shoe styles, product details, colors, and optional configurations.
Order Assistance
Provides assistance with order information, order status, and purchase-related issues.
Logistics and Tracking
Questions regarding international shipping, tracking information, and shipment updates.
Returns and Refunds
Guidance on eligible return and refund applications and product-related issues.
Payments and Bills
Assist with supporting payment methods, transaction and billing issues.
Account Support
Questions regarding customer accounts, login issues, and account information.
03. Order and Delivery Support
If you need assistance with your purchased items, please provide sufficient information so that we can identify your order.
Order Inquiry
- Order number (if any)
- Name used when placing the order
- Email address related to the purchase
- Problem Description
- If you have a tracking number, please provide it.
Please do not send your payment password or complete bank card information.
Transportation issues
Our orders are typically shipped from China. Specific delivery arrangements depend on the destination and available shipping services.
For detailed shipping information, please visit our shipping policy page .
Order Update: If your order has been shipped, please provide the tracking number (if available) when requesting delivery assistance.
04. Returns, Refunds, and Payment Assistance
Returns and Refunds
If you wish to request a return, report a product issue, or inquire about a eligible refund, please contact us with your order information.
Our return terms and applicable customer rights are detailed in our Returns and Refunds Policy .
Payment assistance
Our store supports a variety of payment methods, including PayPal, Visa, Mastercard, Apple Pay, Google Pay, and other methods displayed at checkout.
If you encounter payment issues, please provide your order number and a description of the problem.
Please see our payment policy for more information.
Payment security: Never provide your PayPal password, bank card security code, or one-time verification code via contact forms or messages.
05. Our office location
Hemai Shoes Co., Ltd. is headquartered in Wenzhou, Zhejiang Province, China.
You can use the Google Maps link below to see the business’s location.
Hemai Shoes
City: Wenzhou
Province: Zhejiang
Country: China
For customer service and order assistance, please contact us online.
This location is not automatically designated as a product return or customer pickup address.
06. Before contacting our team
Providing clear information helps our team understand your needs and offer relevant assistance.
Practical details
- Order Inquiry: Please provide your order number.
- Product inquiries: Please provide the product name or product page link.
- Shipping issues: Please provide your country/region of receipt and order information.
- Return request: Please describe the problem and provide relevant order details.
- Payment related issues: Please provide the transaction date or reference number, but do not provide sensitive information.
You can contact us via WhatsApp, email, LINE, or the website contact form.
07. Useful policies and information
You can find answers to frequently asked questions in our store policies.
08. Leave us a message
Prefer to contact us through our website? Please use the customer support form below to send your inquiry.
Please provide an accurate email address so that our team can respond to your request.