Contact Us
Contact HEMAI — we’re here to help. If you have any questions about your order, shipping, sizing, returns, or anything else, please reach out and our support team will assist you as soon as possible.
Contact Methods
- Email: hemaistock@hemaishoestock.com
- WeChat: 17501629037
- WhatsApp: +86 175 0162 9037
- LINE: hemai999
- Live Chat: Available on our website during business hours
Support Hours (UTC)
- Monday–Friday: 9:00 AM – 6:00 PM (UTC)
- Saturday–Sunday: Closed
To Help Us Reply Faster
When you contact HEMAI customer support, please include:
- Your order number
- The issue type (delivery / sizing / exchange / return / product question)
- A short description and photos (if the item arrived damaged or incorrect)
Helpful Links
Before contacting us, you may also find quick answers here:
- Shipping Policy (delivery time and tracking)
- Returns & Refunds (return/exchange steps)
- Shop (browse products and new arrivals)
- About Us (learn more about HEMAI)
International Inquiries
For customers outside your country/region, email us at hemaistock@hemaishoestock.com and we will assist you promptly. Our team responds during business hours, and we aim to reply as quickly as possible.
Thank you for choosing HEMAI. If you need anything, contact HEMAI anytime—we’re happy to help.
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