shipping policy

Shipping Policy

Thank you for shopping with HEMAI. This HEMAI shipping policy explains how we process orders, estimated delivery times, tracking, and important shipping notes. Orders are shipped from China, and delivery time typically ranges from 5–15 days, depending on your destination and local carrier handling.

Processing Time

• Orders are usually processed within 1–3 business days (excluding weekends and holidays).
• During peak seasons or promotions, processing may take slightly longer.
• Once your order is processed and dispatched, you will receive a shipping confirmation (if available) and tracking information.

Shipping Time (Estimated)

• Estimated delivery: 5–15 days after dispatch
• Delivery time may vary due to customs clearance, weather, local carrier operations, and destination region.

Please note that the estimate above is not a guarantee. We will always do our best to deliver as quickly as possible.

Shipping Destinations

We ship to many countries and regions. If shipping is unavailable to your location, it will be shown during checkout or you can contact us for confirmation.

Tracking Your Order

Most orders include tracking. After your order ships, you can track it using:

• The tracking link provided in your order confirmation (if available), or
• Popular tracking platforms such as 17TRACK or AfterShip (search by tracking number).

If your tracking information hasn’t updated for a few days, this can be normal while the parcel is in transit between logistics hubs.

Shipping Fees

Shipping fees (if applicable) are displayed at checkout. Occasionally, shipping costs may vary based on destination, package size/weight, and carrier availability.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees depending on your local regulations. These fees are not included unless explicitly stated at checkout and are the responsibility of the customer.

Address Accuracy

Please double-check your shipping address before placing an order. If you need to change your address, contact us as soon as possible.

• If the order has not been shipped, we will try to update it.
• If the order has already been shipped, we may not be able to change the destination.

Delays, Lost Packages & Exceptions

If your order is delayed beyond the estimated timeframe, please contact us and we will assist you. In rare cases of lost packages or delivery exceptions, we will work with the carrier to investigate and provide a solution.

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery and provide:

• Your order number
• Photos of the item and packaging
  We will help resolve the issue as quickly as possible.

For more details, please see

• Returns & Refunds Policy
• Contact Us
• 商店/新品上市（可选）

Contact Us

If you have any questions about this HEMAI shipping policy, shipping status, or delivery time, please contact our support team:

• Email: hemaistock@hemaishoestock.com
• WeChat: li17501629037
• WhatsApp: +86 175 0162 9037
• LINE: hemai999
  Support Hours (UTC): Mon–Fri 9:00 AM – 6:00 PM