Terms & Conditions

Welcome to HeMai. Please read these Terms & Conditions before you use our website or place an order. When you access this site, you agree to follow these Terms & Conditions.

1) General Information

First, these Terms & Conditions explain how you use our website and buy products. We may update the terms when needed. If we change anything, we publish the new version on this page. Therefore, please check this page regularly.

2) Product Information

Next, we work hard to keep product information accurate and up to date. However, mistakes can happen. For example, product descriptions, prices, and availability may change without notice. Also, product images are for reference, so the actual item may look slightly different.

3) Orders

Then, we review each order before we confirm it. We may refuse or cancel an order if stock is unavailable, pricing is incorrect, or we detect unusual activity.

4) Payment

We accept several payment methods such as cards and PayPal (when available). By placing an order, you agree to pay the listed amount and any applicable fees shown at checkout.

5) Shipping & Delivery

订单确认后，我们会根据您的地址和选择的配送方式计算运费和预计送达时间。更多详情，请访问我们的“配送信息”页面。

6) Returns & Refunds

If you need a return, please follow our Returns & Refunds policy. We only accept eligible returns under the conditions listed on that page.

7) User Conduct

Also, you agree to use our website lawfully. Please do not attempt to damage the site, interrupt services, or misuse any content.

8) Privacy

We protect your personal data and use it to process orders and support requests. For details, please read our Privacy Policy.

9) Limitation of Liability

Finally, we do not take responsibility for indirect or consequential losses caused by using our website or products. Our maximum liability is limited to the amount you paid for the product in question.

10) Governing Law

These Terms & Conditions follow the laws that apply to our business operations. We resolve disputes through the appropriate courts.

11) Contact Us

If you have questions about these Terms & Conditions, please contact us.